Due to the fact that ThemeDemon.com is selling non-tangible, irrevocable, digital goods we do not issue refunds once the order is completed and the product is delivered (downloaded). As a customer you are responsible for understanding this upon purchasing any item at our site. However we realize that exceptional circumstances can take place with regard to the character of the product we supply.

Therefore we DO HONOR requests for a refund for the following reasons:

( 1 )  Download issues: it may happen so that you are having problems while downloading the product.

( 2 )  Irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval.

( 3 )  Product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. "Sources available section" is regarded here for final resolution. To prevent this situation every customer is suggested to check free samples of each type of the product offered (if available) before making the purchase. It helps to research the product's structure and evaluate one's skills in template editing.

Contact us

Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:

Support Ticket System: Click here to submit a support ticket

Call Toll Free: 1-888-215-8756

Requests for a refund are accepted within the period of 1 week (7 days) after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms of Use or our Intellectual Rights policy.